Sales Policy for Royal Hato

Effective Date: December 31, 2024

At Royal Hato (https://royalhato.net), we strive to provide an exceptional shopping experience for our customers. Our Sales Policy outlines the terms and conditions that apply when you purchase products from our website. By placing an order with us, you agree to abide by these terms.

1. Product Availability

We strive to maintain accurate stock information on our website. However, product availability is subject to change without notice. In the event that an item you ordered is unavailable or out of stock, we will notify you via email or phone and offer the following options:

  • Backorder: If the product is expected to be restocked, we may offer you the option to backorder it.
  • Alternative Products: We may suggest similar products as alternatives.
  • Full Refund: If the item is unavailable and no alternatives are suitable, we will process a full refund.

2. Pricing

All prices listed on the website are in U.S. Dollars (USD) unless otherwise specified. Prices are subject to change without prior notice. The final price will be confirmed at checkout, and any applicable taxes, shipping fees, and discounts will be reflected.

  • Sales Tax: Sales tax is applied to orders based on the shipping address and the tax laws of your location. This will be calculated and displayed at checkout.
  • Discounts and Promotions: We occasionally offer promotions and discounts. These offers are subject to terms and conditions and may be time-limited or applicable only to specific items. Discounts cannot be combined unless otherwise stated.

3. Order Confirmation

Once you complete your purchase, you will receive an order confirmation email with a summary of your order and an order number. This is not an order acceptance, but rather an acknowledgment that we have received your order.

  • Order Processing: Orders are processed within 1-2 business days. If any issues arise, such as payment verification or product availability, we will contact you as soon as possible.
  • Order Cancellation: You may cancel your order only before it has been shipped. To request a cancellation, please contact us immediately at info@royalhato.net or call (208) 687-2933.

4. Payment Methods

We accept the following payment methods for purchases:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: We also accept PayPal for secure and quick transactions.
  • Other Payment Options: We may offer additional payment methods, including third-party payment systems, as they become available.

Note: Payment is processed immediately upon checkout. If your payment is declined, we will notify you and provide instructions for resolution.

5. Shipping and Delivery

We offer various shipping options, which are calculated at checkout based on your location and the size of your order. The shipping fees and delivery time estimates are provided at checkout.

  • Shipping Methods: Standard, Expedited, and Express shipping options are available.
  • Processing Time: Most orders are processed within 1-2 business days, but please allow up to 3 business days for order processing during peak seasons or promotional events.
  • Shipping Time: Shipping times vary depending on your location and selected shipping method. Generally, domestic orders arrive within 3-7 business days. International orders may take longer.

Note: Shipping fees are non-refundable unless the product is damaged, defective, or incorrect.

6. International Orders

We do offer international shipping to certain countries. International shipping fees, customs duties, and taxes are the responsibility of the customer. Please check with your local customs office for more details on import taxes and duties.

  • Customs and Import Duties: Customs duties and taxes are determined by the destination country’s laws. These fees are your responsibility, and Royal Hato is not liable for any customs-related charges.
  • Shipping Delays: International shipments may be delayed due to customs processing, which is beyond our control.

7. Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information about the process for returning items, requesting refunds, and handling defective products.

8. Order Tracking

Once your order has been shipped, we will provide a tracking number via email so you can track the progress of your shipment. You can also log into your account to view the status of your order.

9. Customer Support

If you have any questions about our products, your order, or our Sales Policy, please don’t hesitate to contact us. We are here to assist you.

By placing an order with us, you agree to the terms outlined in this Sales Policy. We are committed to providing high-quality products and exceptional customer service to ensure you have a positive shopping experience at Royal Hato.