Shipping Policy for Royal Hato

Effective Date: December 31, 2024

At Royal Hato, we are committed to delivering your photography products quickly and safely. Please review our shipping policy to understand the details of our shipping process, delivery times, and related information.

1. Shipping Methods and Delivery Times

We offer several shipping options to ensure your order reaches you in a timely manner. Shipping times may vary based on your location, shipping method selected, and inventory availability.

      • Standard Shipping: 5–7 business days (within the contiguous United States)
      • Expedited Shipping: 2–3 business days (within the contiguous United States)
      • Express Shipping: 1–2 business days (within the contiguous United States)
      • International Shipping: 7–14 business days (varies by country)

Note: Orders placed on weekends or holidays will be processed the next business day. Shipping times are estimates and are not guaranteed. Delivery delays may occur due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

2. Shipping Costs

      • Free Standard Shipping: For orders within the contiguous United States, we offer free standard shipping on orders over $50.
      • Expedited/Express Shipping: Shipping charges for expedited and express options will be calculated at checkout based on the weight of your order and destination.
      • International Shipping Fees: For international orders, shipping fees will be calculated at checkout based on the destination country and size of the order.

Note: Any applicable customs duties, taxes, or fees for international orders are the responsibility of the customer.

3. Order Processing Time

      • Processing Time: Orders are typically processed within 1–2 business days after payment confirmation.
      • Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. You can track your order using the tracking number provided.

4. Shipping Restrictions

      • PO Boxes & APO/FPO Addresses: We are unable to ship to PO Boxes or APO/FPO addresses at this time. Please ensure that your shipping address is a valid street address.

      • International Shipping: We currently offer international shipping to select countries. If your country is not listed during checkout, please contact our customer support team for assistance.

      • Restricted Items: Certain items may be subject to shipping restrictions due to international laws or regulations. If this applies to any of your items, we will contact you to arrange an alternative solution.

5. Delivery Issues

If you experience any issues with the delivery of your order, including damage, delays, or lost packages, please contact our customer service team within 7 days of receiving your order. We will work with the carrier to investigate the issue and offer a solution.

Royal Hato is not responsible for delays or issues caused by the shipping carrier or events beyond our control (e.g., natural disasters, strikes, etc.).

6. Returns, Exchanges, and Damaged Items

If you receive an incorrect or damaged product, please refer to our Refund and Returns Policy. We will assist you with returns, exchanges, or refunds as needed.

7. Changes to Shipping Policy

Royal Hato reserves the right to modify or update this shipping policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically for any updates.

8. Contact Information

For any questions regarding our shipping policy, please feel free to contact us:

Thank you for choosing Royal Hato! We look forward to serving your photography needs with excellent products and fast shipping.